Customer needs have remained consistent over time: They want to acquire effective products and services. There has been a shift in customer expectations and the methods in which brands respond to customer complaints, requests, and queries. In combination with this, the sheer volume and speed of client questions via digital channels propel digital transformation forward.
Continue reading “Driving the Customer Experience through Digital Transformation”Driving Digital Strategy: Navigating the Path to Success
In today’s fast-paced and ever-evolving digital landscape, having a well-defined and executed digital strategy is crucial for organizations to stay competitive and relevant. The success of a company often depends on its ability to leverage technology and data to drive growth, improve operations, and meet customer needs. However, navigating the complex digital world can be challenging, and many organizations struggle to develop and execute an effective digital strategy.
Continue reading “Driving Digital Strategy: Navigating the Path to Success”What Are The Advantages And Future Of Digital Banking?
Achieving greater client satisfaction, greater profitability, and greater control are all possible with digital banking. Eliminating the requirement for customers to visit a physical branch office in favor of an online one fundamentally changed the way banks do business. While the bank manages data security, risk mitigation, and other regulatory elements, consumers can conduct financial transactions through various secure digital channels. Online and mobile banking services can be merged with the newest digital technologies like analytics and social media to meet and exceed customers’ needs in terms of convenience and experience.
Continue reading “What Are The Advantages And Future Of Digital Banking?”Top Seven Digital Transformation KPIs to Monitor Your Progress in 2022
Gartner estimates that 50% of companies have not defined KPIs to monitor the progress of their digital transformation. In order to verify whether or not best practices are being adopted and the digital transformation process generates the anticipated value, companies require pre-determined measurements (KPIs).
We’ll go over the top key performance indicators (KPIs) to help you measure the success of your digital transformation.
Continue reading “Top Seven Digital Transformation KPIs to Monitor Your Progress in 2022”